Terms & Conditions

Should you require either this Contract or any other information we have supplied to you in large print, please contact us. This Contract has been prepared to comply with all our obligations under the HIES Consumer Code and the Microgeneration Certification Scheme. If there is any point that we can clarify for you, please contact us.

The Proposal

We will have provided you with a proposal package. To confirm your order, you will need to either (i) sign both copies of this contract — you should keep one copy for your records and return the other copy to us at the address on the quotation; or (ii) click the acceptance button on our electronic contract portal when requested to do so.

Within the proposal package, we have included several documents pertaining to your installation. This includes a quotation, estimate of system performance, manufacturer information and information regarding consumer rights. The quotation will document all goods and services we propose to supply, along with the total price for these goods and services including VAT.

We will provide you with a timetable for supplying the goods and carrying out the installation. The system performance estimates will be calculated according to the requirements of the MCS Scheme.

We will ensure that you are aware of the proposed location of the key components of your installation within your property. We will advise you on approvals and permissions that may be required for the work; however, it will be your responsibility to ensure that such approvals and permissions are in place.

If there are additional payments that you may have to make, such as planning costs or if you need to consult a Structural Engineer, we will offer assistance and advice, but you will be responsible for these costs.

Planning Permission

If your property is a listed building or you are in a conservation area you may need planning permission. We will assist you in gaining any permission but you are responsible for contacting your local planning authority to obtain confirmation that planning permission is not required.

We cannot be held responsible for any installations carried out where planning permission was required but not obtained. No refunds will be given in such cases. Requirements regarding planning permission can vary from area to area.

By signing the contract, you are confirming that you have received Planning Permission or a Building Warrant for the proposed installation, or ascertained that these are not required.

Right to Cancel

Your rights under this contract

You have the right to cancel this contract during the 'cancellation period' without giving any reason. The cancellation period lasts 14 days and will start on the day the last part of the goods relating to the contract is delivered to you. You can also cancel the contract without penalty before any of the goods are delivered.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the Cancellation Form we have supplied but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication before the cancellation period has expired.

You may also cancel this contract if there is an unreasonable delay in the installation being carried out, if this has not been caused by you. If you cancel this contract outside the cancellation period you may have to pay to us reasonable costs for any losses we may have incurred.

You will be entitled to cancel this contract if there is a serious delay in our ability to carry out the agreed work that is outside of your control, but within our control — you will be entitled to a full refund. You are also entitled to cancel the contract if, due to price increases in products, the total cost of this contract increases between initial signing and the payment schedule being introduced.

If we are in serious breach of our obligations as detailed in this contract then you will be entitled to cancel this contract, request a repair or replacement or you may be entitled to request compensation.

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is a result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than: 14 days after the day we receive back from you any goods supplied; or (if earlier) 14 days after the day you provide evidence that you have returned the goods; or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will collect the goods at our expense. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Work begun prior to the expiry of the cancellation period

If you have agreed in writing that work will commence before the fourteen day cancellation period expires, and you subsequently cancel, you are advised that reasonable payment may be due for any work carried out. You must confirm to us in writing that work may commence before your cancellation period expires.

Related credit and other agreements

If we have given you the option of a credit agreement for this contract and you decide to cancel your contract for our goods and services, then any credit agreement and any other ancillary contracts related to the main contract will be automatically cancelled.

Our Rights Under This Contract

If within fourteen days of us informing you in writing of a serious breach of your obligations to us you have failed to rectify this breach, we will have the right to cancel this contract. Should we suffer any losses due to a breach of this contract then we will be entitled to reasonable compensation to cover these losses. We are required to attempt to keep all losses to a minimum.

Timetable for Works

We will provide you with a timetable of works within the proposal package. By signing this contract, you are confirming that you agree with this timetable. There can be occasions that this timetable may need to be varied, due to, for example, poor weather or unavailability of goods and services. We will inform you of any delay we become aware of at the earliest possible opportunity and would then arrange a new mutually agreeable timetable.

In the case of severe delays to the delivery of goods, you may be offered different products of equivalent specification, value and quality, so long as they are MCS certified. Should the delay be caused by us, or by our suppliers, and that delay could be considered as severe by a reasonable person, you would be entitled to cancel this contract without penalty to you.

The Installation

The installation will be carried out strictly in line with the MIS Standard relevant to the technology, and to any document referred to within that standard. If, during the installation process, we come across any situation that we could not reasonably be expected to foresee, for example remedial electrical or building work, we will discuss the implications and costs involved in rectifying the problem with you.

The goods we supply will be of satisfactory quality and fit for purpose. We will have insurances in place which will cover any loss or damage caused by us or our agents.

You will be required to supply normal services to us free of charge; this would include toilet, washing, water facilities and electricity. You should also ensure we have safe and easy access to the installation area and if required, the password to your Wi-Fi.

The work will be carried out by personnel trained in each of the tasks they are assigned. You will be given warranties for both the installation itself and for the installed goods. The terms of these warranties will be given to you in writing, and we will explain them to you verbally.

Within seven days of the completion of the installation we will hand over all documentation required to you as set out within the appropriate standard. Waste will be removed not more than 7 days following completion of the installation.

Deposits, Advance Payments and Goods Purchased with Deposits

Any deposits and advance payments that you make to us can only be used to carry out work under this contract. We are required under the HIES Consumer Code to protect any deposits and advance payments you make to us, up to 25% or to the value of £5,000, whichever is the lower amount, as well as the Workmanship Guarantee with an insurance policy. To comply with this requirement all orders and contracts will be registered on the HIES Job Registration System within seven days of the order/contract being signed by the customer.

You will be entitled to claim on this policy should we fall into receivership, bankruptcy or administration. If we have requested a deposit, then this deposit will not exceed 25% of the total contract price set out in the quotation. If we have requested advance payments in addition to a deposit, the total of all advance payments and deposits will not exceed 60% of the total contract price.

When you confirm the order, if we have requested a deposit, we will register your name, address and the total value of the contract with The Home Insulation & Energy Systems (HIES). This policy will be at no additional cost to you.

Goods Belonging to Us

Any goods belonging to us that have been delivered to you should remain clearly identifiable as our property. Until the title to the goods is transferred to you the goods should be stored in such a way as they are protected from damage and kept in their original packaging.

Should you terminate the contract for any reason, then we will make arrangements with you to collect the goods. If this happens, we will reimburse you if any of your money was used to purchase a proportion of the goods.

Changes to the Planned Work

If you decide to make changes to any planned work after you have signed this contract, you should contact us without delay. Wherever possible we will incorporate your changes and if we are not able to do so we will inform you as to why. Where we are able to agree to your changes, we will require that you set out in writing, within fourteen days, confirmation of your request.

You need to be aware that any changes to the original design may mean an adjustment to the cost of the installation. Any adjustment in the cost will be dealt with as a Variation of Contract and we will adjust the price by written agreement with you.

Late Payment

You should make the payments agreed on this contract as they become due. The final payment will be due on completion of the installation. If you fail to make any agreed payment we may cease work. If you fail to pay the amount specified in an invoice by the agreed due date, then we reserve the right to charge you interest until you pay the amount due. The interest rate we will charge will be 3% above the Bank of England base rate.

It is not permissible under this contract to withhold any more than a proportionate amount of the outstanding balance for any alleged defect. If you do withhold any amount after a payment has become due, you should give us notice of your intention before the final date on which payment is due.

Complaints

If you have reason to complain about any aspect of our dealings with you, we will supply you with: the name and contact details of the person who will be responsible for dealing with the complaint; the timescale for the sending of a written acknowledgement; and the details of the timescale for investigation and resolution.

We will advise any complainant at the earliest opportunity if we consider we will be unable to meet our normal timescale for the investigation of complaints, providing reasons and a new anticipated date of completion.

Insurance

It is recommended that you inform your property insurers about the proposed installation to check if it will increase your buildings insurance premium. We must have appropriate insurance to cover possible third-party damage, which may be caused by any of our activities.

Alternative Dispute Resolution (ADR)

In the event of an unresolvable issue, we can refer our case to the nominated alternative dispute resolution provider through HIES, QA Scheme Support Services LTD and the Dispute Resolution Ombudsman. HIES can be contacted at: Solutions House, Chorley Business & Technology Centre, Euxton Lane, PR7 6TE; telephone 0344 324 5242; email info@hiesscheme.org.uk.

This Contract is subject to the applicable laws of England, Wales, Scotland & Northern Ireland. We recommend that you read the HIES Code of Practice, available at: hiesscheme.org.uk.

Privacy — Using Your Personal Information

We will use the personal information you provide to us in accordance with the Data Protection Act 2018 and General Data Protection Regulations, and more specifically to:

1. Supply the goods and services to you.
2. Process any payments that you make for the goods and services, including, if necessary, conducting a credit reference check.
3. Register your installation with any relevant bodies, including your deposit protection and insurance backed guarantee and any competent persons scheme.
4. Address any concerns or complaints that you have about the goods and services.

Where you have indicated that you would like to receive further information on offers, products and services, you can change this at any point by contacting us.

Commissioning the System

The installation will be commissioned according to MCS requirements and associated technical standards to ensure that the system is safe, has been installed in accordance with documented procedures and manufacturer's requirements, and is operating correctly in accordance with the system design.

We will provide to you a Handover Pack containing information about the installed equipment and system performance. We will explain the operation and maintenance requirements of the system. A detailed operating manual will be provided to you within 7 days.

We will register the installation with Building Control and provide you with a certificate of confirmation. We will register the installation with MCS and will provide you with proof of this.

Contract Details

By signing this contract, you are agreeing to both the terms set out in this Contract of Sale and the terms of the provided quotation.

This contract is agreed between:

Sprint Renewables Limited
Unit 9C Mapplewell Business Park
Mapplewell Drive, Mapplewell
Barnsley, S75 6BP

For any queries regarding these terms, please contact us at info@sprintrenewables.co.uk or call 0800 254 5764.